Processes are the backbone to any organization. When processes are clearly and accurately documented, employees aren’t left wondering what path they should take or if the path they are on is the right one. They better understand their roles and responsibilities within the organization.
Our MAD philosophy
Benefits
- Less room for errors
- Increase in employee productiveness
- New employees are onboarded quicker
- You can save on time and money
Our offerings
Document maintenance (SOP)
Our technical writers can work with you to get your process documents up-to-date. This includes meeting with subject matter experts, updating documents in your preferred tool and reformatting based on style guides. We can help get your documents in good standing order.
Knowledge management
Knowledge management is more than just content or document storage. It’s a concept around how to store and access information easily and quickly. We can work with you to determine and establish a knowledge management approach that works for you. We can also help you identify which tool works for your knowledge management needs as well as help you prepare and implement your new tool.
Process optimization
Our basic methodology starts with evaluating your current processes, whether they are documented or not. We will work with you to map out these processes with the goal of identifying areas for improvement or gaps that need to be filled.